Checking the Router Settings. Keep reporting the fault, there are internal systems within Openreach to escalate faults but they need to keep being reported. After a few visits I got an switched on Openreach engineer who checked each section of the line. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Broadband and wi-fi. The cables connected to your modem and fiber optic terminal box or indoor optical outlet (the small white box attached to the wall) probably became loose. Depending on what is actually faulty will determine how long to repair it. Ignore what the. If Open Reach have an open case to resolve and will come out and fix it,Once you’ve made us aware of your loss of service, we’ll have two working days to try and fix the problem. This may be a wifi issue. If they find faults, fix them but advise the ISP there is no fault. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. Engineer came out. So bascially I took a. Telling them you’ve had issues in the past can’t hurt. Clear by 23. If real unlucky, the lead in to your property is borked, and will require replacing. I have the name and number of the Openreach engineer who came to look and tried to get this fixed. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. This may save you from calling us or paying for an engineer to come out. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. Line Down-Very Poor response from Openreach. . Hi beckyh81 I can only apologize for this ongoing issue. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. Home is where my books are. Openreach had to dig up our pavement again to get at the fault. Talk Talk did exactly the same to me in 2017. 3 Demand 1. Mortgage free July 2023When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. Then call 999 as soon as it’s safe to do that. We are still working with Openreach for a final fix. Raised ticket on Sunday and was told it was an earth fault and Openreach should resolve this by Thursday 7th. Get help to fix your dropping broadband connection. There’s probably water in the underground lines. Let us know the result of the engineer visit, I suspect the engineer will need to work onOK, your post is a wee bit confusing. Hi beckyh81 I can only apologize for this ongoing issue. Possible Openreach MK2 fault 3 weeks ago Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight;Run tests to look for a fault and get a fix in less than 5 minutes Book an engineer visit for major faults Restart your router and get a call back if you're still having problemsAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Openreach had to dig up our pavement again to get at the fault. . Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and phone problems and for not being directly contactable. Off. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. Message 3 of 13. . Openreach failing to respond or fix fault. i checked all. bobblet35 • 15 hr. 2. Sometimes like has happened to the. What is an earth fault and how long does it take to repair? Anybody in the Kilwinning North Ayrshire area having the same problems. Next week I am moving into a house that burned down a few years ago and has now been rebuilt. Get in touch if you'd like us to call. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. A few minutes ago I had a ticket update from PN that said that an Openreach engineer had fixed the problem, but there’s still terrible noise on the line which would. Openreach (BT) has issued some interesting new internal guidance to its UK engineers for handling Lift and Shifts (i. | Read 121-140 Reviews out of 5,493Hi beckyh81 Sorry for the delay. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. 8. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. FTTC (Fibre To The Cabinet) most likely which means the connection from the - Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalOpenreach Phone Number 1. Download is approx 35Mbps (OK fo. My connection quality and overall speeds have been decreasing since the day I went live to the point my download is now 3mbps and upload 0. It's not. This may be a wifi issue. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. The pavement is even marked with where the dig needs to take place. So sorry its from 10th February not working not. It hasn't. FTTC (Fibre To The Cabinet) most likely which means the connection from the On 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. even though there have been significant and long lasting impacts on Openreach and. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. How can Openreach just ignore faults on their network?BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. £26. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. No one called. 59 next day, Monday to Saturday, excluding Public and Bank. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until. . Report after 13. I have been in contact with BT numerous times to try and get this fixed. My theory is that Openreach does not want to bothered fixing copper, something that will go away as FTTP arrives. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. The company employs 37,000 people. I've just done all the speed tests I can and its reporting 51 mbps down/ 20 up. This charge is for the call out and not to reinstate your own wiring. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. Nte swap will take five minutes. The majority of network faults, including plenty of major cable breaks, tend to be fixed within. The fibre cabinet is approx 400 metres fro. I've had a 'throttled' broadband service for 2 months now. Thanks! The telephone line can be crackly at times but we don't use it much. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. At a guess, back in service by Thursday or Friday. Try your Broadband out and see what your speed is. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. Guess what It has not been fixed phone line still dead. If we find a fault outside of your property, we may arrange a separate. If we find a fault outside of your property, we may arrange a separate. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. An engineer was booked for Monday morning. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. My connection to my Sony smart TV is on wifi. Get help to fix your dropping broadband connection. 16 months and done f all to even attempt to fix it, even after we wrote to CEO at Openreach, how do you actually get Openreach to fix something like. He said it would all be up and running in 48 hours. I'm furious. Thanks for your post @Joebananas. 2. homestead rescue hydro. One of the sockets was a master. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. wrote: Yes account holder. 3 months down the line (no pun intended) , and as luck would have it I checked my bank statement today (Feb 20th 2019) only toOfcom’s 2016 Strategic Review deal with BT set out to resolve all this via an enhanced Duct and Pole Access (DPA) approach. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. . 22-02-2020 1:48 PM. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. Appointments are available between 7am-6pm Monday to Saturday. Hi, Please can someone help. You should do a speed test and a ping test, try CMD and ping 8. Hi smiddy1968, I've logged this over to our network team for further investigation. So sorry its from 10th February not working not. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. Level 4 Clear. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. 26th August. Sky sent out an engineer and they texted to say it's fixed. You’ll run the same tests our experts use. Lol just had a text from sky saying problem has now been fixed. The fault has now been reported and an engineer visit is 8n place for next Tuesday. To pass a fault to Openreach, you need to detail the end user contact name, email, land line, address and mobile. If you're having a problem with your phone equipment, there are a few simple checks you can do to try to find out what's wrong. Technically, You Have Damaged Openreach’s Infrastructure. Message 1 of 9 (448 Views) Reply. Let us know the result of the engineer visit, I suspect the engineer will need to work on OK, your post is a wee bit confusing. 33 compensation if it hasn't been fixed by midnight on Wednesday. A 75-year-old reader moved house in February and has been waiting for a broadband connection ever since. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Tested line - No faults, checked DSLAM and changed my connection to new ports. Thanks for your post @Joebananas. Free from UK landlines. Hi I have had a problem with a noisy line for some time now and to cut a long story short BT Openreach came yesterday to fix the fault. If you just wanted to vent you've done it without messing up aI placed an order for FTTP back in early September. An engineer worked on the exchange 2 days later and cut me off. View all contacts. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirSo BT came out and the engineer said they are aware of the fault. Openreach won’t fix our fault. First contact your Service Provider. Popular Poster on 05-05-2020 03:58 PM. I said I'll be interested to know how it could possibly be our fault since everyone including the dog was watching TV when it died. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. Report a fault to fix a problem. Crime and scams. 12th: I call the care, go through multiple levels. jpg 441 KB. Hi smiddy1968 I've escalated your complaint over to our CEO's Office and a Complaints Manager will contact you to discuss this as soon as possible. I will wait to see how long it runs at 150Mb/s before dropping again and definitely prove again an ONT reboot resolves it - don't relish having to explain to Sky. Fixed! Go to the fix. 24 per missed. Lol just had a text from sky saying problem has now been fixed. BMW crash takes out the internet at The Willows. But every time I call they say it will be a week later, with. 2kWp system, SE facing, >1% shading, installed March 2019. Or you can call Crimestoppers on 0800 555 111. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. 9 million telephone poles and junction boxes across the UK. There may be a £85 charge if we send out an engineer to fix a fault or make an improvement, but it's free of charge if the problem is with our network outside the boundary of your premises. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. 00, clear by 23. Unhappy with Openreach work? Contact us. Test with a known good phone and filter. Broadband quality monitoring. OpenReach define fix times as the number of Engineer Visit Hours (see below; Basic and Prompt options) within which they aim to resolve the fault; there is no guarantee. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. additional flexibility to manage provision and repair workstacks which has been made significantly more. NOTE: I only provide help on the forums and NOT via PM. The collision happened on Monday, April 5. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. £8. We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. This is the second time in two months that I’ve had the same (or very similar) fault – the last was reported on 16th May and not resolved until 26th June (with at least 5. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. Threatened me with charges if it was my fault and everything. Please see the relevant Customer Service Plan (CSP) for. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. To track your repair, we just need two bits of information. Nothing happened until 11th when BT simply closed the. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theMy wife didn't see anyone come out but at this point that doesn't matter. Openreach fix times v British Gas. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirDo you agree with Openreach's 4-star rating? Check out what 21,050 people have written so far, and share your own experience. . I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. He said our service would be slow and in. The situation began after a one of Openreach’s underground cables developed a fault, which has apparently been complicated to fix. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. 33 for each day, after the two working days, that the service isn't. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . Delayed repair following a total loss of service 2. That. Would anticipate its a network issue on fttp lines andBT Openreach not fixing my fault - daft excuses. My FTTP has been down for 8 days, red LOS light on the ONT. All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. . £9. And said their was a fault with the line, and it required a different engineer to fix. 1 Demand - Repair 18. I'm also surprised that the fault is being treated. Openreach builds, maintains, and manages the UK’s internet infrastructure, which means it provides connectivity services to 25 million UK homes and businesses. I have raised another fault today. If you report a fault on a Monday, you'll get £9. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. Mobile costs may vary. Hi, No the engineer did not show up. Next, plug in your known good phone, and your Router with the Filter. But if your service isn't activated until Friday you'll be paid £18. Not Available. 131 Views. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in sight!! I call multiple times per week to get an update on the order, and each. Registered: 15-04-2016. even though there have been significant and long lasting impacts on Openreach and. | Read 20,381-20,398 Reviews out of 20,398It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). wfh won't prioritise the repair. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. Guess what It has not been fixed phone line still dead. Off. 95 per month per line; fault response within 6 hours; £5. FTTC (Fibre To The Cabinet) most likely which means the connection from the- Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. Sky sent out an engineer and they texted to say it's fixed. #1. 00, clear by 23. He will mark up for the maintenance dig. Fix broadband problems in my new home. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. I have no choice. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. By selecting Accept, you are agreeing to our cookies. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. Delays shouldn't take months. My Home phone line was not in use for a couple of year we were using MIFI Device. She tells me it will be another three business days. He told her that there was a utility strike on our line, somewhere in the footpath opposite our house. (no dial tone) and Sky sent Openreach out to fix it. £29. Contractors come dig the hole, an engineer comes and remakes the joint. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. If someone has helped give them Like. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. According to In Your. they'll report the fault to Openreach to get fixed as quickly as possible, the same as any ISP but repeatedly phoning is pointless. endobj 7:43. 365 days a year. By selecting Accept, you are agreeing to our cookies. 5bn of public money it has promised by 2025 to spur investment in rural fibre coverage. My service is called Fibre 35, it is not FTTP. Technically, You Have Damaged Openreach’s Infrastructure. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected). By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. My connection to my Sony smart TV is on wifi. Delayed repair following a total loss of service . So PN released me. In summary, it is intended that Openreach will be required to: o complete around 80% of fault repairs within one to two working days ofDo you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Call us for sales enquiries about. Once it’s installed and breaks they won’t fix it for an indeterminate number of days, changing the. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. The fibre cabinet is approx 400 metres fro. Can someone give an estimate as to how it takes openreach to fix a jumpering issue at the exchange. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. I guess as we are upgradingOpenreach plan to increase the wholesale price of their strongest maintenance level across almost all of their broadband and phone products (WLR, LLU, SOGEA and FTTC/P) for UK ISPs, although the change will mainly affect ISPs selling business packages with a stronger commitment to fault repairs. An. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the same. we'll pay you £9. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. Edited by deleted (Mon 16-Oct-17 18:33:36)I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. Openreach will attempt to fix the fault by working in the network. Sign in or register to get started. Make sure the line sounds clear with no crackles. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. OpenReach have found cable fault - but haven't come back to fix it drykloke. I chased up with BT a few days later and they said another team was due to fix it but they couldn't say when. I've now been asked to take a 3rd day's vacation tomorrow for them to confirm the fix. They located a fault out to the line and went directly to this. As in Lytham FY8 ? Sky customers are reporting a few however BT broadband is being crucified. If you're eligible, you can also contact us to ask for the application form. no phone no broadband. The customers service has been restored 2 days ago via a temp solution, using a nearby electric pole. Repair appointment: 07701407771 Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or. Proud member of the wokerati, though I don't eat tofu. Full Fibre (Fibre to the Home): Check your wiring and set-up. comBlue Light. I got myself connected to TalkTalk fibre on 15 Aug. If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Are you seeing slow speeds over WiFi ? Thanks Karl. 13 January 2021 at 10:41PM. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. Within 48 hours of my contact, Openreach dispatched a new technician who told you there was no problem with the connection and got your landline up and running. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. UK regulator Ofcom has issued rules that would require the firm to repair faults within two working days. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. 33 for each day, after the two working days, that the service isn't. Home is where my books are. Supposed to have my Internet and phone connected on Tuesday the 1st of November. Guess what It has not been fixed phone line still dead. New service: 07701407770. Hi . Your hub is connected to the ONT and traffic is flowing between the two. Saying he will be fixing the cabling today. Openreach - how long to fix a fault. moving a line to a new DSLAM port) on Fi. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. . Openreach. Internet Matters; My Account; Mail; Login NEED SOME HELP? We’re here 24/7. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. Or you can call Crimestoppers on 0800 555 111. . Report post. Wait for the modem to sync within 3 minutes. Did the engineer arrive? Your fault ticket has not updated just yet. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. All you can do is speak to the BT FTTP team 0800 587 4787. 59 next day, seven days a week, including Public and Bank Holiday. 59pm on the second working day after the fault is reported . £500K+ is what openreach also charges and is therefore a reasonable amount - not openreach's fault. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Photograph: Joe Doylem/AlamyBefore you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. . The following information is a guide for connecting the Openreach network to your home wiring. An. neither of these fault types are within Openreach’s ability to control. Let me know how itOpenreach engineer came out. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and. The same day as I posted above. There is no need to contact Openreach directly, Indeed this might interfere with getting the problem fixed. And your postcode. The engineer said he's going to have. It is covered by "line rental etc" if the fault is unambiguously in the Openreach network system. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. An engineer was booked for Monday morning. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. i have been waiting a long time for help . 3. You can get an application form by calling: 0800 800 150, free of charge, 24 hours a day. This may be a wifi issue. Message 13 of 13. | Read 21,301-21,302 Reviews out of 21,302 Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. Here’s how you can fix poor workmanship: 1. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. It works by enabling CPs to operate their own network electronics on top of a managed connection which Openreach can monitor 24/7 and provide rapid response and repair times over. openreach fault tracker. 33 for the missed activation day (Wednesday). Guess what It has not been fixed phone line still dead. At a guess, back in service by Thursday or Friday. When you order a fibre service for the first time, Openreach assigns a port to you. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. I reported a line fault (noise on line and constipated broadband…) on 17th July and I’m still waiting for Openreach to fix the problem. Edited by. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. Level 1. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and.